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Client Services Team Member

The opportunity

To provide and maintain a great client service to the Visitors, Partners and staff of our busy City legal firm, whilst maintaining a friendly professional approach. The client services team operate in a fast-paced environment so multi-tasking under pressure is a requirement of all team members.

Responsibilities

  • Opening up and preparing the Reception and meeting rooms for the day ahead.
  • Greeting clients and visitors on arrival.
  • Managing the switchboard efficiently; answering all calls in a professional, friendly manner.
  • Liaising with colleagues to manage all meeting requests; responsible for the efficient running of the daily calendars for our 11 meeting rooms using Outlook.
  • Responsible for setting up of IT equipment (inc video conferencing) in meeting rooms.
  • Responsible for ordering any external catering needed for meetings.
  • Responsible for preparing the catering (and refreshments) for all meetings (including Breakfast, Lunches and Dinners).
  • Maintaining stock levels and supplies within meeting rooms and T Points.
  • Keeping Meeting rooms and T Points clean at all times.
  • Preparing new starter passes.
  • Keeping an accurate record of temporary passes and keys.
  • Ad hoc copying and scanning for visitors.
  • Administrative duties.
  • Building strong friendly relationships with other departments to create a great team ethic
  • Working with the Marketing team to plan, set up and host events.

Personal attributes and skills

  • Confident in using Microsoft Office suite (Outlook, Excel and Word)
  • Experience of working in a busy environment
  • Excellent organisation and prioritisation skills.
  • Excellent communication skills, with the ability to adapt and communicate with colleagues and clients in a highly pressurised environment.
  • A professional telephone manner.
  • Fosters strong team ethic.
  • A flexible, pro-active and co-operative approach to work, particularly in relation to availability and cover.
  • High attention to detail.
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Contact

tel: +44 (0) 20 7628 2000
10 Finsbury Square, London, EC2A 1AF
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Accreditations

  • Top Ranked Chambers UK 2014 - Leading Firm
  • Ranked in Chambers Europe 2013 - Leading Individual
  • Ranked in Chambers Global 2014 - Leading Firm
  • Legal 500 - Leading Firm
  • The Lawyer UK 200 - Listed Firm
  • The Law Society Excellence Awards 2012 - Shortlisted
  • Investors in People - Bronze