The most dramatic technological change on the horizon is likely to be driverless cars. Dramatic in the sense of the scale of the adjustment in our relationship with technology.
We accept as a normal part of our lives the fact that we keep in our pockets a device that has more computing power than the mainframe computer that NASA used to send astronauts to the moon. But our relationship with cars is different. For over a century we have built our societies around cars. We see them every time we step onto a city street. We know how they operate. We understand that accidents can be caused by man or machine. But soon, with the advent of driverless cars, everything will change.
There is no indication we are anywhere near developing driverless arbitration. However, the use of technology in arbitration will steadily increase, and there are lessons to be learned from the introduction of driverless cars. The main changes relate to the passenger, the vehicle and the context.
This article was first published in LexisNexis. Read the full article here.