As the travel industry looks to rebuild following the Covid-19 pandemic, there has never been a more important year for the Travolution European Summit. This year’s event, held at The Oval on 30 September, looked at how technology underpins the sector’s efforts to ‘Build Back Better.’
Fox Williams’ travel partner Lucy England lead a session, joined by Travel Republic’s managing director Antonio Fellino, to discuss digital dynamics and how traditional business models are being challenged. The Covid-19 pandemic is said to have seen up to a decade’s worth of shift to digital take place as consumers and travel businesses had no choice but to embrace online channels. More suppliers and customers have become available – but what does this mean in practice for travel agents and tour operators?
Lucy and Antonio were joined by travel brands grappling with this new reality as they ensure they are ready for the legal and regulatory landscape that digitalisation is bringing.